Política de envío

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may take an extra day or two — we will always email you if that happens.

Delivery Times

Our products are shipped from our overseas fulfillment partner, so please allow 10–14 business days from the date of your order for delivery within the United States. Most orders arrive within this window; occasionally, carrier or customs delays can add a few days.

We know that is longer than next-day delivery, and we appreciate your patience. Keeping our fulfillment lean is how we are able to offer spa-quality tools at a fraction of salon prices. You will receive tracking as soon as your order ships, and we will keep you updated along the way.

Shipping Rates

Shipping charges are calculated and displayed at checkout. U.S. orders over $75 ship free. Standard U.S. shipping is a $4.99 flat rate.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email containing your tracking number once your order ships. Please allow up to 48 hours for tracking information to become active. If your tracking has not updated after 5 business days, email us at info@luciascasa.com and we will look into it for you.

Lost or Damaged Packages

If your order arrives damaged, or if tracking shows it as lost in transit, please contact us at info@luciascasa.com within 30 days of your order date. We will send a replacement or issue a full refund. Please keep the original packaging and send us a photo of any damage so we can file a claim with the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

International Shipping

We currently ship to the United States and to the countries listed at checkout. International customers are responsible for any customs fees, duties, or import taxes charged by their country. These fees are not included in your order total and are collected by your local customs authority, not by Lucia's Casa.

Returns

Please see our Refund Policy for details on returns and refunds.

Questions

Email us any time at info@luciascasa.com and we will get back to you within 1–2 business days.